Refund policy
Return & Refund Policy — THE ROOST COLLECTIVE
At THE ROOST COLLECTIVE, every item is made‑to‑order through our print partner, Printify. Because of this custom production process, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
We gladly replace items that arrive damaged, misprinted, or defective.
Replacements for Damaged or Defective Items
If your order arrives with an issue, please contact us within 7 days of delivery.
Email: Contact@throwaroost.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and the problem
Once received, we will submit a claim to Printify. Approved claims will be replaced at no cost to you.
Non‑Returnable Items
Because each item is printed specifically for your order, we cannot accept returns for:
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Wrong size ordered
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Buyer’s remorse
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Color or design preference
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Items delivered to an incorrect address provided at checkout
Return Address (For Approved Returns Only)
THE ROOST COLLECTIVE 3871 Oro Grande Blvd Lake Havasu City, AZ 86406
Please do not send items back without approval. Unauthorized returns will not be accepted.
Order Issues
If your package is lost, stolen, or marked delivered but not received, please reach out and we will assist with the appropriate claim.